Refund policy
Return & Refund Policy
Pink Aura Boutiques XO – Return & Refund Policy
At Pink Aura Boutiques XO, we work with trusted suppliers to deliver quality products directly to you. Because items ship from multiple fulfillment partners, our return and refund process differs slightly from traditional retail stores. Please review the policy below before making a purchase.
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Order Processing & Shipping
Orders are processed within 1–5 business days. Shipping times vary depending on supplier location and destination and may range from 7–20 business days unless otherwise stated on the product page.
Tracking information will be provided once your order ships.
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Returns
Due to the nature of dropshipping fulfillment, we only accept returns under the following conditions:
• Item arrived damaged
• Item arrived defective
• Wrong item was received
• Item was not delivered within the estimated delivery window (verified with tracking)
Returns must be requested within 7 days of delivery.
Customers must contact us before returning any item. Unauthorized returns may not be accepted.
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Non-Returnable Items
The following items cannot be returned:
• Sale or clearance items
• Gift cards
• Personalized or custom products
• Beauty, hygiene, or wearable items (for health and safety reasons)
• Items returned without prior approval
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Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please email us at support@pinkauraboutiquesxo.com within 48 hours of delivery and include:
• Your order number
• Clear photos of the item
• A brief description of the issue
We will arrange a replacement or refund at no cost to you.
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Refunds
Once your request is approved, refunds are issued to your original payment method within 5–10 business days.
Refund eligibility includes:
• Lost shipments confirmed by tracking
• Defective or damaged items
• Incorrect items sent
Shipping fees (if applicable) are non-refundable unless the error was ours.
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Order Changes & Cancellations
Orders may only be modified or canceled within 12 hours of purchase. After this window, orders enter processing and cannot be changed.
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Late or Missing Refunds
If you have not received your refund after 10 business days:
1. Check with your bank or card provider
2. Contact your payment processor
3. Email us at support@pinkauraboutiques.com for assistance
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Contact Us
For return or refund requests, please contact:
support@pinkauraboutiques.com
We are committed to making your experience with Pink Aura Boutiques XO smooth and positive 💕